Back to top

Shipping Policy

At KBrandBeauty, we do our best to get your product to you as fast as possible. Orders placed before 6pm AEST Monday to Thursday are guaranteed for dispatching the next day (*conditions apply).

All orders are packed and sent within 48 hours. Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Please allow up to 72 hours for your orders to be dispatched during and just after sale periods and during holiday periods and during the weekends. 

If you have not received your items within 5 working business days of making your order please email us with your order number. In most cases, this means that an attempted delivery has occurred and unfortunately you were not home! We can confirm to see where your parcel may be. 

If you have not received your items within 10 working days of making the order please email us



Please note that pre-orders cannot be canceled once they have been processed. 

If an incorrect shipping address is provided by a customer, the order will be returned to KBrandBeauty and the customer must pay to re-ship the purchase order. 

Unfortunately, KBrandBeauty is not held responsible for lost or stolen packages or delays in transit. KBrandBeauty does not take on any responsibility and/or liability of a purchase order once delivered and confirmed delivered by tracking.